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Treating Customers Fairly
The new Consumer Duty is a set of regulations that were introduced by The Financial Conduct Authority (FCA) on the 31st of July 2023. These new regulations are applied to all regulated businesses in the financial retail sector and are being branded as a cornerstone moment in FCA regulations. It has replaced the Treating Customers Fairly core principles. Businesses need to take note and consumers should be made aware of how they are going to benefit.
How Customers Will Benefit
The key takeaway as a financial services customer is that all regulated providers must deliver higher standards of services and go even further to help you make the right decisions when it comes to your finances.
There are three main elements to the new Consumer Duty, which offer an array of benefits to consumers:
- Service providers must act in a way that delivers good outcomes for retail customers, which means all service providers must do their best to ensure a good result is achieved for everyone and use their knowledge to avoid problems. This applies to all parties when a chain of services or businesses is involved.
- Service providers must behave in certain ways that are summarised as acting in good faith to customers, avoiding foreseeable harm to customers and supporting customers to achieve their financial objectives.
- Service providers must foster better customer relationships by focusing on four key areas. These areas are the products and services on offer, the value for money they provide, the level of customer understanding shown and the customer support they can offer.
We’re Committed to Your Satisfaction
The new Consumer Duty is great news for anyone receiving financial advice or relevant brokering services from a regulated provider.
Businesses now need to do even more and raise the bar to get the best experience and results for you. This aligns with our internal operating principles and we’re proud to adhere to the new regulations. Our mission remains the same – to provide excellent personalised services that have genuine benefits.
If you have any questions about the new Consumer Duty and how it affects the services you receive, don’t hesitate to contact one of our team who will be happy to assist.
London Stock Exchange
Value | Move | % |
FTSE 100 | ||
7625.02 | 16.94 ![]() | 0.223 ![]() |
FTSE 250 | ||
18383.9 | 104.48 ![]() | 0.572 ![]() |
FTSE 350 | ||
4181.19 | 11.18 ![]() | 0.268 ![]() |
FTSE All Shares | ||
4137.79 | 10.55 ![]() | 0.256 ![]() |
Dow Jones | ||
33507.5 | -158.801 ![]() | -0.472 ![]() |
Nasdaq | ||
13219.322 | 18.022 ![]() | 0.137 ![]() |
Stock Market data is sourced from Yahoo Finance Market Data and is refreshed every 15 minutes.
Information is not realtime.
Currencies
Value | Move | % |
0 | ||
1.153 | -0 ![]() | -0.029 ![]() |
GBP/NOK | ||
13.054 | -0 ![]() | -0.001 ![]() |
0 | ||
13.317 | -0.008 ![]() | -0.058 ![]() |
GBP/USD | ||
1.219 | -0.001 ![]() | -0.108 ![]() |
Currency Market data is sourced from Yahoo Finance Market Data and is refreshed every 15 minutes.
Information is not realtime.
Biggest Movers
Value | Move | % |
SEGRO | ||
795.6 | +52.4 ![]() | +7.05 ![]() |
easyJet | ||
477.8 | -18.1 ![]() | -3.65 ![]() |
Stock Market data is sourced from Yahoo Finance Market Data and is refreshed every 15 minutes.
Information is not realtime.
About Us
Based in Melton Mowbray, Mill Lane Asset Management is a trading style of Active Financial Partners Limited, which is part of the Harwood Wealth Management Group Ltd. The Group is based in Waterlooville, Hampshire and currently has more than 80 financial advisers who through regional offices provide financial planning and wealth management advice to retail investment clients, as well as...
Read MoreMelton Mowbray Office
Mill Lane Asset Management
20 Norman Way
Melton Mowbray
Leicestershire
LE13 1JE
Phone : 01664 483124
Email : Enquiries@MillLane.com
The guidance provided within this website is subject to the UK regulatory regime and is therefore primarily targeted at consumers based in the UK.
Mill Lane Asset Management is a trading style of Active Financial Partners Limited which is authorised and regulated by the Financial Conduct Authority.
Registered in England No.04266233 ---- Registered & Head Office: 5 Lancer House, Hussar Court, Westside View, Waterlooville, Hampshire PO7 7SE.
Active Financial Partners Limited is entered on the Financial Services Register (www.fca.org.uk/register) under reference 301860.